Subscribe & Save FAQ

How do I change the delivery date or skip the next delivery?

Login to your account and go to My Product Subscriptions where you will see the Next Ship Date. Click the calendar icon to change to any future date. Choose “Skip Next Delivery” and the Next Ship Date will move forward one delivery cycle.

How do I change my delivery address or payment information?

Login to your account and go to My Product Subscriptions. Click the “More Details” link to open the section where you can change your shipping address or add a new credit card for subscription billing.

Can I add products to my subscription?

Once an order has been placed, additional CPAP equipment cannot be added to the subscription. However, you can place a new subscription and select the same ship date as the other items for each delivery period.

How do I cancel the subscription?

You are under no obligation and may cancel at any time. Login to your account and go to My Product Subscriptions to select “Cancel Future Subscriptions” next to the product order you would like to cancel. If you’d prefer, you can also contact us at or 1-866-298-6482 to cancel the subscription.

Top Reasons to Subscribe to Regular Supply Deliveries

  • Bacteria and Skin Irritation:

    A Harvard Medical School study showed that after 6 months it is impossible to get all the bacteria out of a CPAP mask, regardless of what cleaning supplies are used or how vigorously it is washed. Clean supplies reduce the likelihood of bacteria building up on your skin and causing breakouts or illness.

    Remember, what’s inside your mask is getting breathed into your body – repeatedly. If your mask and filter are full of bacteria, that same bacteria can get infiltrated into your lungs and cause infection. A $100 mask is much cheaper than a $500 ER visit or the lifetime cost associated with contracting a disease.

  • Mask Seal:

    Oils found on the human face naturally cause mask cushions and headgear to deteriorate after a certain amount of time. Furthermore, headgear is made of elastic and will stretch out after continued use. Both of these factors can contribute to mask leaks – making your CPAP machine incapable of doing its job.

  • Compliance:

    We can’t stress enough how much comfort is truly the key to compliance. When the best mask, mask fit and CPAP pressure have been established, your comfort lies in the cleanliness and condition of your CPAP supplies. The combination of continued CPAP use, regained mental focus, lowered blood pressure and a better mood should be enough to make anyone want to adhere to their resupply schedule.

Industry Standard CPAP Replacement Schedule

While it may be tempting to save money and only replace CPAP supplies when they are visibly dirty or worn, doing so can come at a serious cost to your health. CPAP supplies are made to be disposable and are manufactured with replacement schedules in mind, with sound medical reasoning behind the industry standard replacement guidelines. The fact that CPAP equipment is placed on one of the most sensitive areas of the body (your face) and aid one of the most important bodily functions (your respiratory health), replacing supplies on schedule is not something to be taken lightly.

CPAP Replacement Part Reference Guide: