Returns Policy & 30 Day Mask Guarantee
To qualify for a return please note the following:
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Product must be unopened, unused, and in its original packaging.
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Items must be returned within 30 days
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Return shipping costs are the responsibility of the patient/customer. The patient/customer may use any shipping service you like to return your item.
Due to the medical nature of our products, any product that has been opened and/or used cannot be returned. We do consider all products as used if the seal is broken or opened.
Return Authorizations: The patient/customer must have a return authorization number to send a return. Please call us at 1-866-616-1687, Monday – Friday, 8am to 5pm EST to obtain a return authorization number and a return address. Please note that not all returns go to our corporate warehouse. We will give you the return address at the time of authorization.
Incorrect or Defectivice Items: In the rare chance that the patient/customer is shipped a defective or incorrect item, Aeroflow Sleep will mail a postage-paid return label and resend the shipment.
Aeroflow Sleep knows it can be hard to find the right CPAP mask. That’s why we offer a FREE 30-Day Mask Guarantee on CPAP masks.
How it Works
If you purchase a CPAP mask on our online store or receive one through insurance and you’re not completely satisfied, you can exchange the mask for a different one. All you need to do is call 1-866-616-1687 and talk with a Sleep Specialist to ensure we are providing you with all the information you need for a proper fit. We can also catch you up on the latest CPAP mask fit education and compliance standards if needed.
Call our team to get your replacement CPAP mask:
The only thing we require for a CPAP mask replacement is that you speak with a staff member so we can update your purchase information and ensure that you're getting the best option.
Questions about replacing your CPAP mask?
Our team of dedicated Sleep Specialists are here to provide the best customer service possible and help you find the right mask and supplies the first time. Whether you're looking for the perfect mask fit, trying to find a mask you have used previously, or simply need help understanding different mask options, don't hesitate to call us at 1-866-616-1687 or send us an email at Sleep@aeroflowinc.com.